Delivery and Shipping

Shipping costs for your country will be provided at checkout. Please contact me if your country is not listed.

Orders are posted once a week. All parcels will be sent via 2nd class signed for unless a request has been made for 1st class delivery this will incur a higher delivery charge. Orders are sent via Royal Mail. Please ensure your delivery information is correct.

If you are ordering from outside the UK cost will vary depending on the size of the print and your location.

Payment

Full payment must be made and received by me before your order is shipped. Please contact me if you would like your print posted outside the uk.

Import duties

If your delivery address is outside of the EU, you may be subject to import duties and taxes. These are levied once a shipment reaches your country. You must meet any additional charges for customs clearance. Jo Norman.co.uk cannot be responsible for these charges.

Do visit your local customs and excise office to find out more.

International shipment maybe subject to cross boarder inspections by customs authorities. This may cause a delay in your delivery.

Returns

I do hope that you enjoy your purchase as much as I have creating it however if you are unhappy with your print please contact me within 7 working days of receiving your item. We can then discuss an exchange.

Refunds are only offered on damaged goods. You are responsible for return shipping fees.

Please remember all prints are hand produced, inconsistencies in colour, alignment and the occasional ink mark maybe visible, these do not count as damaged. They are all part of the printing process.